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    Welcome to issue 67 of UK BroadBand Monitor.

    Don’t forget, if you have not subscribed, you will only be able to access the ‘Summary’ section of the BroadBand Market Monitor.

    Subscribers click to read the complete edition 67

    In brief

    Welcome to edition 66 

    No more Sky for Virgin Media customers as consumer groups start to rumble their discontent, 3G rollout requirements are published by Ofcom, Plusnet shows the way in our research on customer service and Biscit looks in danger of crumbling.

    As media giants battle for customers they seem to be at risk of making those very customers even more unhappy with their services.  Research from Point Topic has previously highlighted after sales service as a particular bugbear and it does seem counter intuitive to dig downwards when you are in a hole.  Churn rates are on the up and are unlikely to flattern off any time soon.

    Moving on we look at how the governement is interacting with its users.  Tony Blair has been responding to some of the points raised on the e-petitions site, but what will it take to make people happy in the future?

    Enjoy the read.

    More in this edition

    Analysis: e-government in the UK

    The UK government has been showing signs of getting it's online wriggle on recently.  With e-petitons making the news on a number of occasions recently Number 10 has been variously accused of ignoring some while responding to others, even if those reponses aren't everything that the signatories desire.

    Point Topic asked users in BroadBand Consumer Survey 3 (CS3) what they wanted to be able to do at a local government level. 

    what services would you like

    ...

    Subscribe to UK Plus to read the full story in this and all the editions of the Broadband Monitor, as well as profiles of more than 50 UK ISPs their market shares and statistical reports and analysis on the UK broadband market.
    Plus the latest addition to the UK Plus service the LLU Tracker.

    You can review some past BroadBand Monitors here, edition 6, edition 7, edition 8, edition 9 and view a profile from the service, Freedom2Surf.




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