Privacy Policy

1 Introduction

Point Topic Ltd (“Point Topic”, “we”, “our”, or “us”) is committed to safeguarding and respecting the privacy of our website and service users. This policy (together with our terms and conditions) sets out the basis on which we will process personal data we collect from you, or that you provide to us, as a result of your use of our web site or services.  It supplements and should be read in addition to other terms and conditions that you have agreed to in connection with your use of our web site or our services.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

We do not share subscriber information with third parties without your prior consent other than in cases of investigating or reporting abuse.

As you use our services, we want you to be clear how we are using information and the ways in which you can protect your privacy.

Our Privacy Policy explains:

  • What information we collect and why we collect it.
  • How we might use that information.
  • When we might use your details to contact you
  • Your choices about the personal information you give us

Your privacy matters to Point Topic, so please do take the time to get to know our practices – and if you have any questions, contact us.

Data Controller

EU data protection law makes a distinction between organizations that process personal data for their own purposes (known as “data controllers”) and organizations that process personal data on behalf of other organizations (known as “data processors”). Thus, in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679, Point Topic Ltd acts as a data controller.

2 Information that we collect

We collect information to provide better services to all of our subscribers. We may collect and process the following data about you:

  • Information you give us. For example, when you sign up to our mailing list or subscribe to our services, we’ll ask for personal information, such as your name, email address and your company name.
  • Information we get from your use of our services. We collect and analyse information about the services that you use for example:
    • login information – last time you logged in to our database;
    • location information – an estimate of your physical location when you open our newsletters that provides an idea of where our contacts interact with our email campaigns;
    • details of your visits to our site – cookies or similar technologies, see below.

IP Addresses and Cookies

We use web analytics, which collects information about your computer, such as IP address or browser type. This does not identify any individual user and is used to help us improve our services to you. We collect this information using cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website. You can find more information about how we use cookies, including information about how to control what cookies are set when you visit our site.


We do not give our user list out to other parties and we only email registered users. We do not email users against their will and we do not approve of unsolicited email. You can remove yourself from all our lists automatically by following instructions at our unsubscribe page.

3 Where we store your personal data

The personal information which we hold will be held securely in accordance with our internal security policy and the law. While we strive to keep the information that you supply directly or indirectly secure please be aware that the Internet is not a fully secure medium.

We ask for the minimum amount of data to provide the services we offer, so for example we may ask for your postcode, but not your house/flat number, since for the services we offer, postcode-level information is adequate to give you information about broadband services in your area and we do not wish to store unnecessary .

We do not keep any credit card information provided by you to Point Topic. All payments are arranged over the phone and no calls are recorded. We maintain physical, electronic and procedural safeguards to protect your information, and our employees are required to follow these privacy standards.

4 How we use information that we collect

We use information held about you in the following ways:

  • to provide, maintain, protect and improve our website and services;
  • to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
  • to carry out our obligations arising from any contracts entered into between you and us.

We may co-operate with any local or national government or law enforcement authorities at their request and provide any information we hold. We also reserve the right to provide such information to third parties on receipt of appropriate documentation of their intention to issue legal proceedings against a user.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the email sign up we use to collect your data. You can also exercise the right at any time by unsubscribing or contacting us.

5 Compliance and policy changes

We regularly review our compliance with our Privacy Policy. Any dispute over privacy is subject to this Privacy Statement and the laws of England and Wales.

Policy Changes

By using our site you agree to accept this privacy policy and are aware that our policy may change with time. Any changes to this policy will appear on this web page. If you have any questions, please email us.